Financial Policy

Thank you for choosing Chapman Family Dental Care. Our primary mission is to deliver high quality dental care. An important part of this mission is making the cost of optimal care as easy and manageable for our patients as possible by offering several payment options. 

Payment Options:

Our office accepts-

·      Cash   

·      Check 

·      Visa, Mastercard, American Express or Discover card

- We offer a 5% courtesy accounting adjustment to patients who pay for their treatment in full prior to completion of care. This only applies to treatment plans of $1,000 or more, cash or check.

- We also have special financing through CareCredit. This allows you to pay over time. * 

Please Note:  

~For any treatment that is over $1,000, we would be happy to break up your payments into thirds. 

~For patients with dental insurance, we are happy to work with your carrier to maximize your benefits and directly bill them for reimbursement for your treatment. * 

~Chapman Family Dental Care charges a $25.00 returned check fee. 

Accounts regarding minors (<18 in NC):

~The parent or legal guardian bringing the child for treatment will be held responsible for payment at the time of service unless other prior arrangements have been made. We ask that you remain in the office during treatment for emergency reasons and due to possible changes in treatment that require your consent.   Consent to treat the minor is required by at least one parent or legal guardian or in accordance to any divorce decree.  We will not agree to 3rd party participation in parental disagreements.  However, we are happy to provide you with any appropriate treatment information requested. 

Insurance Policy:

~As a courtesy, we will assist you in filing your insurance, however we would like to emphasize that, insurance is an agreement between you, your employer, and your insurance carrier. We are not a party to that agreement and believe that your insurance should not dictate your treatment plan by the dentist.  However, we will be happy to assist you in maximizing your dental benefits.  Your insurance coverage and estimated patient portion is based on verbal information provided by your insurance company.  Any balance, for any reason, not covered by insurance is yours.  Unlike medical insurance, dental insurance is a form of financial assistance and not intended to pay for care in full.

Missed Appointments:  

~Appointments reserve a specific time with the dentist or hygienist to perform and provide the care you need.  These scheduled times are planned for your convenience and hold great value.  Any appointment that is not kept (failure to give the practice one business days, 24 hours notification) will be charged $25 per appointment, after the first failed appointment. If you are more than 10 minutes late, we may need to reschedule the appointment.  We ask that all our patients be on time and trust that you will keep your scheduled appointment(s).  

*CareCredit is a credit card offered by Synchrony Bank and is NOT an in-house credit program. You may apply for the CareCredit health credit card and if approved, use it at Chapman Family Dental Care. However, the CareCredit credit card agreement is between you and Synchrony Bank. Subject to credit approval. 

*However, if we do not receive payment from your insurance company within 45 days, you will be responsible for the balance on your account.